This certification validates the skills needed regarding Macbooks, Macbooks pros, and other Apple products. If you want to work in an Apple Authorized service center, this certification is for you. More than 90% of the course contents are practical demonstrations to maximize the learning experience outcomes. Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians. The ” course breaks down each tool in the ServiceHub suite and explains how support reps can use each feature to save time with automation.

The cost of the exam varies depending on the country you are taking it in, but typically ranges from $150-$200 USD. To get your ITIL Foundation certification, you need to take an accredited training course from an accredited provider. This will provide you with the knowledge and skills necessary to pass the exam. Once you have completed the course, you can then register for the exam through PeopleCert or Axelos websites. It typically takes around 6-12 months to complete all the necessary exams in order to obtain the MCSE certification.

Top 11 Help Desk Certifications

Tech consultants who earn this seal of approval enjoy a median annual salary of $87,000. Unleash your full potential in the IT service and support industry by investing in HDI Certification and Training and amplify your career journey today. Dale Carnegie’s “Attitudes for Service” course focuses on attitude over aptitude. The idea is that it’s more important for reps to be personable and friendly than it is to be technically savvy. This three-hour course teaches reps how to increase their self-awareness and how to ask questions that will return meaningful responses. That way, they’ll find the information they’re looking for, while still generating a delightful customer experience.

This list features a diverse group of options that are helpful for any customer service team. The Cisco Certified Entry Networking Technician certification will help you to secure a network technician position, which will increase your pay and career trajectory. A network technician’s average salary is $67,081 whereas help desk specialists make an average salary of $51,065.

Empathy Phrases Customer Service Reps Should Use

¹Each university determines the number of pre-approved prior learning credits that may count towards the degree requirements according to institutional policies. This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace. Vernon, a Chicago salesman, found satisfaction and fulfilment in a cybersecurity career despite lack of experience with the help of CompTIA A+.

To maintain your certification status, you must retake the tests every three years or complete continuing education credits (CEUs). Once you have completed your coursework or self-study program, you will need help desk engineer to register for and pass the official ITIL Foundation exam in order to become certified. The cost of the exam varies depending on where it is taken but generally ranges from $150-$250 USD per attempt.